Browse our most frequently asked questions list below to learn everything you need to know!

Please refer to the safety guidelines and instructions that come with your rented inflatable to ensure safe use and operation. Our staff is trained in the safe installation of inflatable units. If you would like you may hire one of our staff to monitor the safe usage of the inflatable at your event for only $30/hour.

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected at our warehouse and again during delivery.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water which are labeled on our website as “Wet/Dry” or “Requires Water”.  All unites designed to be used with water may be connected to a standard garden hose which must be provided by the customer.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

As soon as possible. Our jumpers are booked first come first served, all we need to know is when and where your event will take place, as well as the jumpers you prefer.  Please keep in mind that prepayments are non-refundable except for the case of inclement weather.

Yes, there is a pre-payment of 50% of the total rental amount (minimum $50) due at the time you place your reservation. A credit card is required to pay for your pre-payment. The remainder of your rental is due the day of your event and is either payable with the same credit card you used for your deposit, or in cash at the time of delivery.  Pre-payments are non-refundable except for the in the case of inclement weather.

Once we reserve an item for you for a particular day, we begin turning away other customers who also want that item. Because of this, all deposits are non-refundable in the case of cancellation. Refunds may be given for cancellations due to bad weather. Please see our bad weather policy below.

We monitor www.weather.com every morning before we make deliveries.

–Rain–
If there is a 50% or greater chance of rain during the time of your event, you may decide to cancel your reservation. All cancellations MUST be made before 8:00am. You, the customer are responsible for cancelling due to rain. To cancel, please call our office at 844-469-5867 before 8:00am and leave a voice mail. Your rental pre-payment will be refunded for cancellations made due to a 50% or greater chance of rain, or you may choose to reschedule your event.

–Wind–
If the forecast on www.weather.com calls for winds exceeding 20mph in your area, we will call the morning of your event to cancel your reservation. Please remember, it is not safe for inflatables to operate in high winds, so this policy is for the safety of you and your children. Deposits will be refunded for cancellations due to high winds, or you may choose to reschedule your event.

–Temperature–
If the forecast on www.weather.com calls for temperatures below 50 degrees for the time of your event, or below 32 degrees overnight after your event, we will call the morning of your event to cancel your reservation.  Inflatables do not handle cold temperatures well and could be permanently damaged if used in these temperatures.  Pre-payments will be refunded for cancellations due to low temperatures, or you may choose to reschedule your event.

You must deflate and unplug the jumper and cover it with the tarp we leave with the unit. Once it stops raining, dry the unit, if it is not dry it may be very slippery. Do not allow anyone to jump in the jumper until it is dry.

If winds exceed 15 mph deflate the unit immediately until the conditions are safe.

Yes we are. We can issue you or your group a certificate of insurance listing you as additional insured for $50 processing charge.

The best place for set up would be a level grassy area. All jumpers are anchored down. If you need to set up on concrete please let us know during checkout (there may be an additional charge). Make sure there are no sprinkler lines or utilities close to the perimeter of the inflatable. It is the customers responsibility to have all utilities marked prior to delivery. Call 811 3-4 days before your event to have your utilities marked (this is a free service). Please do not run sprinklers or mow lawn the same day in the set up area. Please make sure the set up area is clear of any debris. It is the customer’s responsibility to clean area prior to set up. We cannot set up in on sand or gravel.

The short answer is yes, we are happy to serve your public event. A public event is defined as an event that is open for any member of the public to attend with, or without a ticket or admission fee. The State of Illinois regulates inflables used at public events as if they were amusement attractions such as carnival rides or roller coasters. Along with this regulation there are special rules implemented by the State that we must follow. Please call and speak to one of our customer service representatives and let them know that you are planning a public event so that we can make sure all of the State of Illinois’ rules and regulations are being followed for your event.

We typically do not deliver to parks for private events. If you are planning a public event on public property such as a park please call our office for a quote.

We do deliver to apartment complexes, however it is your responsibility as the renter to obtain permission from your landlord or property manager prior to placing your order. Orders cancelled due to denial of permission from your landlord or property manager will forfeit their pre-payment.

We do not offer pick ups. We want to make sure the unit is installed properly to meet our safety standards. An associate of Jumpers Island will happily delivery and professionally install your inflatable.

Inflatables are not very interesting when they are rolled up and stored in our warehouse.  The best way to see our products is to visit our website. We can send additional pictures at your request.

If your event is in Dekalb, Sycamore or Cortland, delivery is free. Other areas may have a nominal delivery fee to cover additional fuel and time required to deliver your inflatable. You may see delivery fees for your area when you add items to your cart.

In short, yes we most likely will. Please call our office at 844-469-5867 so we may manually input your order and calculate a delivery fee.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.